This Policy applies to our products and services such as Dial-a-bet and any business conducted within our shops.
This purpose of this privacy policy is to give you a better understanding of:
Please take the time to read this policy and check this regularly for updates. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Service and/or contact you using other methods such as email.
The Toals Bookmakers data controller is Toals Bookmakers Limited of 15a Pottingers Court, Belfast, Co Antrim, BT1 4DU
Our Data Controllers can be reached at dp@toalsbookmakers.com, our Customer Service team will be your initial point of contact if you wish to exercise your rights. Please see the 'Your Rights' section below.
We collect information about you during the account registration process for Dial-a-bet. This information may include, but is not limited to your name, postal address, e-mail address, phone number, credit/debit card details and any other details as might be requested from you for the purpose of registration and/or continued use of our Services.
We may also collect information from you if you request information or customer support.
We may also collect the following information:
Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.
If you log into one of our products through Facebook, Facebook provides us with some of your Facebook user details. We may use these details for the purposes of our registration process and to market our products and Services to you on Facebook.
We process personal information for these Services- and business-related purposes:
As a condition to using our Services, we may ask you to share your precise geolocation so we can ensure that we are authorised to provide the Services to you in your location. The above processing is required in order for us to provide the Services to you pursuant to our terms and conditions.
To verify your age and accuracy of your registration details, including disclosure of such information to third parties e.g. financial institutions and third party reference agencies. This is required for the purpose of our complying with our legal obligations.
We may also use personal information to enforce our terms and conditions.
If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.
We will, from time to time, send you marketing material which may of particular interest to you based upon your behaviours i.e. your betting and gameplay activity, trends and interests. These marketing messages will provide you with information about the products, services, active promotions or offers available to you.
Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services.
We may publish players’ aliases and/or chat names, along with any winnings and prizes received, on our websites, we may also publish large winning bets from our shops in accordance with our legitimate interests.
Includes any member of Toals Bookmakers Limited may use and share, within the company and with its advisors, the information you provide and other information it holds about you for the following purposes:
Toals Bookmakers may retain trusted third parties to process your information to provide us with services, including for customer support, information technology, payments, sales, marketing, data analysis, research and surveys. As part our agreements with our partners, we may be required to share your information for the purposes of calculating fees and benefits owed.
We will share personal information when we believe it is required, such as:
Your personal information including, but not limited to, your registration details, betting records, records of payments, device information etc., may also be disclosed to any regulatory or sporting body in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and where we consider that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game based upon our assessment of your betting behaviours or it may be based on information provided to us by a regulatory or sporting body. Those bodies may then use your personal information to investigate and act on any such breaches in accordance with their procedures.
We protect your information with security measures under the laws that apply and we meet international standards. We keep our computers, files and buildings secure.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
Under the General Data Protection Regulation, you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.
You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible and within one month of submission.
To opt out of marketing, you can use the unsubscribe link found in the SMS marketing communication you receive from us or you can request to opt out from a member of our customer services team
For any requests related to your personal information or any of your rights referenced above, please feel free to contact us in one of the following ways:
Email : dp@toals.com
Post:Customer Services, Toals Bookmakers, 15a Pottingers Court, Belfast, Co Antrim, BT1 4SU
If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.
If you have a complain about the use of your personal information, please let a member of staff in your branch or in the dial-a-bet team know, giving them the opportunity to put things right as quickly as possible. If your wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. When making a complaint, we ask you to supply as much information as possible to help our staff resolve your complaint quickly.
You can also contact the Information Commissioner’s Office at www.ico.org.uk
We retain personal information for as long as we reasonably require it for legal or business purposes, your information will not be kept for longer than is needed post account closure. Please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion). We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.
We recognise that online security and data protection is an area of vital importance for all our customers, so it is important to us that you have confidence in the security of your personal details before you register an account.
We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products
You can always find an up-to-date version of this in all our branches and on our website: